Customer Relations Manager
The Charlie Cart Project

 ABOUT THE CHARLIE CART PROJECT

The mission of the Charlie Cart Project: to equip the next generation with the knowledge and confidence to make healthy food choices through hands-on cooking.

The Charlie Cart Project was founded in 2015 to create an all-in-one food education program with the flexibility to be used anywhere, by anyone. Today, they work primarily with libraries, food banks and schools, which use the Charlie Cart to deliver hands-on cooking lessons and nutrition programs to their constituents.

Once an organization becomes a member, the Charlie Cart Project provides a portable, compact mobile kitchen, along with a 54- lesson, K-5 curriculum aligned to Common Core standards, training and other ongoing programs, and access to a national network of food and nutrition educators to support their success.

The Charlie Cart Project network spans more than 1,000 educators across 350 sites in 46 states. The network grows by roughly 10% each year. In this next phase of growth, the Charlie Cart Project will build on its success to understand how community-wide food education efforts impact consumption habits.

The organization is led by a dedicated, highly regarded governing Board, a dynamic Executive Director, and a small but mighty skilled and passionate staff.

For more information about the Charlie Cart Project, please visit https://charliecart.org/

OPPORTUNITY HIGHLIGHTS

  • $80k - $90k Salary + benefits

  • Chance to be a key part of a close, confident, smart team at a time of major growth

  • Work for a visionary social impact organization that connects the dots between food, health, and the environment

  • Hybrid position (remote until 2023) + chance to travel (15-25%)


 POSITION OVERVIEW

The Charlie Cart Project is looking for a Customer Relations Manager (CRM) to grow, develop, and nurture their national network of Charlie Cart sites.

This newly created position is dedicated to managing the sales of the Charlie Cart mobile kitchen and curriculum, and ensuring successful program implementation and continuous community impact with the goal of expanding their network of food educators and advocates to improve health outcomes for youth.

In this key customer-facing role, the CRM serves as the first point of contact for the Charlie Cart Project and maintains relationships with Charlie Cart’s complete membership network. Using core sales and collaboration skills, the CRM will identify and recruit new members through inbound lead follow-up and outbound outreach, building marketing tools to help steward new customers from interest to contracts, shipping, fulfillment, training, and ongoing engagement.

Data management and consistent communication is vital to understanding impact and how best to improve and grow the program. The CRM combines a systematic, data-driven approach with customer-centric marketing and communications plans to track customer information, increase program effectiveness, and keep all members active, engaged, and supported.

The ideal candidate has robust sales operations and client management experience with natural relationship-building skills, a thorough understanding of the marketing mix, a passion for helping customers succeed, and motivation to work in a social-impact environment.

This is an exciting role for a candidate looking for a growth opportunity and wants to bring their team spirit and entrepreneurial drive to an organization that is well-respected and building momentum nationally.

REPORTING RELATIONSHIPS

This is a full-time, salaried position, reporting to the Executive Director and working closely with the Director of Program. The Charlie Cart Project is based in Berkeley, CA. All staff are currently working remotely with plans to return to regular in-person meetings in 2023. Bay Area candidates strongly preferred.

PRIMARY RESPONSIBILITIES

Sales and Network Growth - 35%

  • Lead all sales activities for the organization in line with strategic goals

  • Develop and implement an end-to-end sales strategy, work plan, and budget

  • Manage member relationship throughout entire sales process

  • Manage high-level relationships with organizations, including schools, school districts, libraries, food banks and city leaders to support network growth

  • In partnership with CCP leadership, source, cultivate, negotiate, and close sales in key markets

  • Develop network pipeline and field and respond to all sales-related inquiries

  • Issue customer invoices and track AP for sales in concert with CCP financial processes and team

Fulfillment - 20%

  • Communicate across teams to ensure timely shipment and delivery of products

  • Work with manufacturing lead to trigger and track shipment

  • Communicate shipping information to members and follow up upon receipt of cart

  • Manage member services for all fulfillment related processes and warranty requests


Network Member Onboarding and Engagement - 25%

  • Manage all aspects of member relationships from initial contact to onboarding and ongoing engagement

  • Field and respond to existing member inquiries, forwarding to program staff as appropriate

  • Communicate onboarding schedule to new members and follow up to ensure participation

  • Create and lead effective engagement and communications strategy with potential network members: host information sessions, create sales/marketing materials and presentations

  • Develop communications plan and work with team to develop templated marketing materials to support member onboarding, and keep members informed, trained, educated, and engaged

  • Calendar and distribute program announcements, reminders, and newsletters (drafted by Program team)

  • Manage outgoing communications to network via MailChimp or CRM database

Data Management & Reporting - 20%

Working with the Executive Director, develop and manage systems to track member engagement at all levels, including:

  • Manage and update CRM daily with new sites, inquiries, and constituent details, including member information, product serial numbers, shipping and delivery information, and member engagement including program participation

  • Regularly communicate sales updates to CCP staff to ensure inventory forecasts align with sales forecasts and commitments to our members

  • Create, analyze, and systematize data reports to inform the sales process and provide information about our existing network and future pipeline

  • Track trends and provide data insights to increase efficiency and keep the team informed

  • Produce reports as requested by program and fundraising staff

REQUIRED SKILLS & KNOWLEDGE

  • 3+ years of customer sales, account management or sales enablement experience strongly preferred, experience with public institution sales a plus

  • Experience managing networks, partnerships or membership programs strongly preferred; experience working in a nonprofit environment a plus

  • High proficiency managing data in a CRM system; experience with Salesforce a plus

  • Strong data, organizational, and people skills with exceptional attention to detail

  • Excellent written and verbal communicator with the ability to pitch and present clearly and confidently

  • Friendly, emotionally mature team player who combines a strong work ethic with a sense of humor

  • Self-starter and proactive problem-solver with an eye for improving effectiveness of systems and processes

  • Able to work well with a diverse workforce and customer base, confident managing customer expectations and escalating issues to supervisors

  • Ability to work flexibly and independently in a fast-paced environment with multiple priorities and deadlines

  • High proficiency with Excel/Google Sheets; experience with Microsoft Office, Google Suite, and Mailchimp, and a general willingness to adopt new software

  • Commitment to the mission and goals of The Charlie Cart Project

  • Ability and availability to travel for work as required (potentially 15 - 25%)

SALARY, BENEFITS & REQUIREMENTS

The salary range for this position is $80,000 to $90,000 plus benefits.

To demonstrate our commitment to equity and equal pay for all, Cook Silverman Search posts salary ranges on all its job descriptions. The practice of not posting salaries perpetuates the gender wage gap and discriminates against people of color by causing individuals to negotiate from a disadvantaged starting point.

This is a full-time, permanent position with benefits including health, dental, vision insurance, flexible hours, and generous paid vacation.

Work is currently remote with return to regularly scheduled in-person meetings in 2023. Bay Area-based candidates strongly preferred.

Equal Opportunity Statement

The Charlie Cart Project is committed to achieving a diverse workforce and supporting our team with equity in all aspects of employment including recruitment, hiring, promotions, discipline, terminations, wage and salary administration, benefits, and training. The Charlie Cart Project prohibits discrimination and harassment of any kind and is committed to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, age, gender or sexual orientation, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. The Charlie Cart Project will not tolerate discrimination or harassment based on any of these characteristics. All are encouraged to apply.

TO APPLY

To apply for this position or for additional information, please send a copy of your resume with a cover letter to Kate Harle at apply@cooksilverman.com.

All applications and inquiries will receive a response and be kept strictly confidential.